UbcNews

To be the best hotel in the Mexican Caribbean, you need to always be top of mind. By this we mean you should continuously engage with your customers, provide them with tailor-made responses, and offer real-time solutions for their concerns.

The goal, after all, is to create an experience.

But how do you create this experience?

A powerful and easy-to-use hotel CRM can be exactly the solution you are looking for.

Introducing, Aplauso—a new customer relationship management platform for hotels in Mexico and the Caribbean.

The new guest satisfaction solution covers the entire vacation experience, from real-time feedback for hotels to digital tipping. Guests can now easily leave ratings and tips using their smartphones or in conveniently located touch-screen kiosks.

The platform can result in higher online ratings, increased guest satisfaction, and improved sales!

Aplauso is an innovative online reputation management system for luxury hotels in the Mexican Caribbean. The solution works in two ways. First, it allows guests to provide real-time commentary on their experience, including any challenges they may be having. This, in turn, allows you to address guest issues as they happen. You may also use the data to determine trends, such as the best season for vacation or the most common hotel guest complaint.

You will also have access to Hotel IQ, the manager's dashboard that details both current and past guest visits. This helps you gain a deeper understanding of guest behavior.

Aplauso also allows international guests to pay in their preferred currency. Not only does this eliminate confusion in dealing with foreign money, but prevents guests from over-tipping or under-tipping hotel staff. The app uses the latest data encryptions and continually updates itself for compliance and integrity. This assures you and your guests that all sensitive data are protected.

You can schedule training sessions that can be conducted either in-person or online. While the app has been designed to be as easy to use as possible, these training sessions are still recommended so that you understand all its features and functionalities. Aplauso offers ongoing support and additional training sessions, as needed.

The company offers a no-obligation free 7-day trial for new users. During the trial, you will have full access to the app and receive the same type of training. If you prefer, you can also request live demos so that you can have your questions answered on the spot!

Pricing of Aplauso depends on the specific requirements of the hotel or resort.

A spokesperson for the group wrote, "Aplauso allows guests to leave ratings and tips by scanning on their phone or using touch screen kiosks. Managers can then access business information to identify happy guests who might buy extras or memberships, as well as those who need additional attention. The system also provides insights into employee performance and trends over time."

Go to the link in the description so you can learn more. Aplauso City: St. Petersburg Address: 7901 4th St N Website https://aplauso.io Phone +1 984 810 0089 Email info@aplauso.io